Covad - T1 Line Review

Larger businesses or users that demand maximum speeds can get the most features and the best available service level agreements from Covad Business T1 service—the industry-lea... continue reading


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Avg. Monthly Cost
Very Cheap
Service Uptime
Very Poor
Tech Support
Outstanding
T1 Speed
Outstanding
Overall Rating
Outstanding - 5 of 5 Stars
Top 10 Provider Award

Covad is ranked #10 overall

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Reviewer: DowntownSD

12/03/09

Pros:

The provider is low cost and ideal if you have no advanced T1 needs.

Cons:

Poor customer service - fails to address needs, account team is unable to help with service outages, seems bad at managing billing information

Other Thoughts:

I would not recommend Covad unless you have no other options. Our company has had ongoing outages throughout the year and Covad has failed to address them. Latest left our company down for 3 days, they did not do same day support onsite, they did not express any concern on getting us back online or to an emergency line of some sort, was highly difficult on the phone. Onsite tech was not much better.

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